Hybrid Email & Chat Support Specialist – Grow with Training

TEEMA Solutions Group; Little Rock (AR); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Competitive base salary

Job summary

A growing healthcare company in Little Rock, Arkansas, is seeking a Customer Support Representative to provide efficient email and chat support to customers. The role emphasizes professional development with a focus on meeting performance targets and enhancing customer satisfaction. Ideal candidates will possess strong problem-solving skills and experience with CRM tools. This position offers a competitive salary and a hybrid working environment.

Qualifications

• Proven experience in customer support via email and chat channels.
• Ability to meet and exceed performance targets consistently.
• Willingness to engage in ongoing training and self-directed learning.

Responsibilities

• Provide timely and effective email and chat support to customers.
• Resolve customer inquiries and issues with a focus on satisfaction.
• Meet and exceed performance targets and KPIs regularly.

Skills

Customer support

Problem-solving

CRM tools

Communication

Tools

CRM software

Job description

A growing healthcare company in Little Rock, Arkansas, is seeking a Customer Support Representative to provide efficient email and chat support to customers. The role emphasizes professional development with a focus on meeting performance targets and enhancing customer satisfaction. Ideal candidates will possess strong problem-solving skills and experience with CRM tools. This position offers a competitive salary and a hybrid working environment.