Growth-Oriented Customer Support Specialist

Kedia Corporation; Springdale (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology-driven service provider in Springdale, AR is seeking a Customer Service Representative to manage customer interactions and resolve issues effectively. This role requires strong communication skills and proficiency with contact center technology. Ideal candidates will have a passion for customer service and the ability to handle complaint resolution efficiently in a fast-paced environment. Join us to enhance your career in a supportive team oriented atmosphere.

Qualifications

• Strong communication and customer service skills.
• Ability to resolve complaints effectively.
• Proficient with contact center technology.

Responsibilities

• Provide information about products or services over the phone.
• Keep records of customer interactions and transactions.
• Resolve customer complaints to their satisfaction.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Excel

CRM software

Predictive dialers

Job description

A technology-driven service provider in Springdale, AR is seeking a Customer Service Representative to manage customer interactions and resolve issues effectively. This role requires strong communication skills and proficiency with contact center technology. Ideal candidates will have a passion for customer service and the ability to handle complaint resolution efficiently in a fast-paced environment. Join us to enhance your career in a supportive team oriented atmosphere.