Hybrid Email & Chat Support: Grow with a Winning Team

TEEMA Solutions Group; Newark (NJ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working environment

Job summary

A dynamic support organization in Newark is looking for a Customer Support Representative to provide effective email and chat support, resolve customer inquiries, and exceed performance targets. The role offers flexibility in a hybrid working environment and rewards based on individual contributions. Ideal candidates are proactive, have strong problem-solving skills, and are experienced with CRM tools.

Qualifications

• Proven experience in customer support via email and chat channels.
• Ability to meet and exceed performance targets consistently.
• Willingness to engage in ongoing training and self-directed learning.

Responsibilities

• Provide timely and effective email and chat support to customers.
• Resolve customer inquiries and issues with a focus on satisfaction.
• Meet and exceed performance targets and KPIs regularly.

Skills

Customer support experience

Problem-solving skills

Experience using CRM tools

Communication adaptability

Collaborative mindset

Tools

CRM tools

Job description

A dynamic support organization in Newark is looking for a Customer Support Representative to provide effective email and chat support, resolve customer inquiries, and exceed performance targets. The role offers flexibility in a hybrid working environment and rewards based on individual contributions. Ideal candidates are proactive, have strong problem-solving skills, and are experienced with CRM tools.