Compassionate Patient Services Specialist — Hybrid

Alleviant; Little Rock (AR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alleviant Integrated Mental Health in Little Rock, AR is seeking a Patient Services Representative. The role combines remote and in-office work as part of a supportive team focused on warm, efficient patient interactions.

You will be the first contact for patients, helping schedule appointments, answering questions, and directing callers to the right team members. A calm, empathetic communicator with strong organization will thrive in this fast-paced setting.

Qualifications

• Strong customer service mindset with a friendly demeanor.
• Excellent verbal communication and problem-solving skills.
• Able to manage multiple tasks with attention to detail.

Responsibilities

• Answer incoming patient calls with warmth and professionalism.
• Schedule, reschedule, and confirm appointments for patients.
• Provide general information about clinics, services, and processes.
• Direct patients to appropriate team members for further assistance.
• Document patient interactions in the electronic health record system.
• Collaborate with scheduling, clinical, and administrative staff to ensure timely care.
• Handle concerns with empathy and solutions-focused thinking.
• Maintain a high volume of calls while delivering excellent service.

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

EHR systems

Job description

Alleviant Integrated Mental Health in Little Rock, AR is seeking a Patient Services Representative. The role combines remote and in-office work as part of a supportive team focused on warm, efficient patient interactions.

You will be the first contact for patients, helping schedule appointments, answering questions, and directing callers to the right team members. A calm, empathetic communicator with strong organization will thrive in this fast-paced setting.