Order Processing Rep I

MSA - The Safety Company; Pittsfield (NH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MSA Safety in the United States is seeking a customer service/order processing professional to handle distributor inquiries, quotes, and order validation. You will work with orders, updates, and maintain accurate data while providing timely responses.

The role emphasizes attention to detail, English communication, and the ability to work in a team; hybrid work options may apply based on experience, with a focus on delivering reliable service to customers.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in Customer Service and related tasks.
• Strong English communication and data entry accuracy.
• Ability to work in a team and meet daily entry goals in a fast-paced environment.
• Flexibility for hybrid/on-site work depending on experience.

Responsibilities

• Receive and process orders, inquiries, and quotes from distributors.
• Work with orders received and validate them for manufacturability.
• Review variable data in distributor orders/quotes and process updates.
• Provide customer service support with quotations, calls, and inquiries.
• Assist with changes/updates to orders or quotes as requested by distributors.

Skills

Self-starter

Time management

English fluency

Data entry accuracy

Teamwork

Attention to detail

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

Office 365

CRM

SAP

ABS400

Order management systems

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Receiving and processing orders, inquiries, quotes received from distributors
• Work with orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order and/or quote requests
• Process order and/or quote changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required

• Self-starter with excellent time management skills
• Strong fluency in English language, both written and verbal
• Proficiency in keyboarding and data entry while maintaining accuracy
• Demonstrated ability to work in a team environment
• Proven success in a job or tasks requiring strong attention to detail
• Strong organizational skills and ability to multi-task
• Demonstrated ability to meet daily entry goals in a fast-paced environment
• Ability to develop high level of product knowledge
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required

• High school diploma or equivalent.

Preferred

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.