Hybrid-Eligible Customer Service Rep | Training & Growth

Keystone Automotive Operations; Exeter Township (Berks County); Hybrid; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonus opportunities

Daily Pay

Direct deposit

Medical, dental, vision benefits

Job summary

Keystone Automotive Operations, Inc. is seeking energetic Customer Service Representatives to join our Exeter, PA team. This role involves handling customer inquiries by phone and email, providing order updates, and resolving issues with professionalism.

The ideal candidate is customer-focused, with strong communication skills and a willingness to learn in a fast-paced call center environment. Onsite training is provided, with potential for a hybrid work schedule after six months based on

Qualifications

• Strong communication skills for phone and email interactions.
• Customer-focused attitude with the ability to resolve issues.
• Ability to work in a fast-paced call center with accuracy.

Responsibilities

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

Skills

Communication skills

Customer-service mindset

Empathy

Team player

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Keystone Automotive Operations, Inc. is seeking energetic Customer Service Representatives to join our Exeter, PA team. This role involves handling customer inquiries by phone and email, providing order updates, and resolving issues with professionalism.

The ideal candidate is customer-focused, with strong communication skills and a willingness to learn in a fast-paced call center environment. Onsite training is provided, with potential for a hybrid work schedule after six months based on