Hybrid Eligibility Specialist: SNAP & TANF

State of Tennessee; Elizabethton (TN); Hybrid; USD 36,000 - 46,000; Full time

Job summary

State of Tennessee in Elizabethton, TN, is hiring for an eligibility assistant role in the Department of Human Services. This hybrid, full-time position focuses on learning to interview customers, determine SNAP/TANF eligibility, and manage cases under supervision.

The role requires a Bachelor's degree (or equivalent experience) and involves training toward an Eligibility Counselor 2, with roadway to advancement based on performance and program rules.

Qualifications

• Bachelor's degree required; substitutions allowed with relevant experience.
• Qualifying full-time professional eligibility determination experience can substitute for education on a year-for-year basis.
• Two years of full-time para-professional Eligibility Assistant experience acceptable.

Responsibilities

• Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF.
• Learns to provide case management for eligibility through direct customer engagement.
• Learns to calculate monthly income and expenses to support accurate budgeting.
• Learns to review programs and explain eligibility and ongoing responsibilities to customers.
• Develops partnerships with vendors to promote services and aid self-sufficiency.

Skills

Tech Savvy

Decision Quality

Optimizes Work Processes

Communicates Effectively

Instills Trust

Education

Bachelor's degree

Tools

Office Equipment

Computer/Tablet

Printer

Calculator

Job description

State of Tennessee in Elizabethton, TN, is hiring for an eligibility assistant role in the Department of Human Services. This hybrid, full-time position focuses on learning to interview customers, determine SNAP/TANF eligibility, and manage cases under supervision.

The role requires a Bachelor's degree (or equivalent experience) and involves training toward an Eligibility Counselor 2, with roadway to advancement based on performance and program rules.