Hybrid Eligibility Analyst – SNAP & TANF

State of Tennessee; Morristown (TN); Hybrid; USD 39,000 - 49,000; Full time

Job summary

State of Tennessee seeks a candidate to learn and perform eligibility determinations for SNAP and TANF programs. You will interview customers, collect verifications, and document case activity in our systems. The role emphasizes accuracy, confidentiality, and customer service.

During a mandatory training period, you will advance toward Eligibility Counselor 2 with supervision; a criminal history disclosure is required. Hybrid work arrangement.

Qualifications

• Bachelor's degree is required.
• Qualifying experience substitutions are allowed as described.
• Strong interviewing and data entry skills are expected.

Responsibilities

• Learns to manage eligibility determinations for SNAP and TANF programs.
• Performs customer interviews by phone or in person.
• Calculates monthly income and expenses for budgeting.
• Documents verifications and case activities in the system.
• Assists customers with applications and scheduling.
• Explains program eligibility and responsibilities.
• Develops partnerships with vendors to meet customer needs.

Education

Bachelor's degree

Tools

Computer/Laptop/Tablet

General Office Equipment

Multifunctional Printer

Calculator

Job description

State of Tennessee seeks a candidate to learn and perform eligibility determinations for SNAP and TANF programs. You will interview customers, collect verifications, and document case activity in our systems. The role emphasizes accuracy, confidentiality, and customer service.

During a mandatory training period, you will advance toward Eligibility Counselor 2 with supervision; a criminal history disclosure is required. Hybrid work arrangement.