Hybrid Electronics Customer Service Associate I

Bourns, Inc.; Auburn Hills (MI); Hybrid; USD 35,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth

Global exposure

Job summary

Bourns, Inc. in Auburn Hills, Michigan, is seeking a Customer Service Representative I to join our team.

This entry-level role supports customers, distributors, and sales reps by processing orders, answering inquiries, coordinating deliveries, and maintaining accurate records to ensure a seamless customer experience. The position offers hybrid work arrangements, exposure to global customers, and opportunities to grow in customer service operations and sales support within a respected,

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Continued education, vocational training, or professional development is highly desirable.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Process customer orders accurately and verify order information for completeness.
• Coordinate expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Skills

Customer service

Verbal & written comms

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Professional development desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Job description

Bourns, Inc. in Auburn Hills, Michigan, is seeking a Customer Service Representative I to join our team.

This entry-level role supports customers, distributors, and sales reps by processing orders, answering inquiries, coordinating deliveries, and maintaining accurate records to ensure a seamless customer experience. The position offers hybrid work arrangements, exposure to global customers, and opportunities to grow in customer service operations and sales support within a respected,