Automotive Customer Experience Specialist

Concentrix; Auburn Hills (MI); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

DailyPay

Mentorship programs

Paid training

Employee referral program

Health insurance

401(k)

Job summary

Concentrix in Auburn Hills, MI, is seeking an Automotive Customer Service Representative to deliver exceptional customer experiences and tech-based solutions for a Fortune 500 brand. You will use Salesforce and other CRM tools to manage cases, escalate issues, and collaborate with cross-functional teams to resolve complex customer concerns.

Ideal candidates have 1–3 years in automotive retail or OEM settings, strong communication, problem-solving, and multitasking skills, and reside in the

Qualifications

• 1–3 years of automotive retail or OEM experience.
• Strong analytical and problem-solving skills with ability to assess complex customer situations.
• Executive-level communication and influencing.
• Negotiation and conflict resolution.
• Strategic thinking.
• Proficiency in fast-paced multitasking.
• Eagerness to learn new technologies.
• Must reside in the United States with a valid U.S. address.

Responsibilities

• Have experience in dealer, fleet, roadside, or automotive service support and managing escalations end-to-end.
• Use CRM platforms for case management, documentation, and customer communication (Salesforce preferred).
• Handle complex customer concerns and escalations through resolution.
• Interpret automotive service processes (repair orders, diagnostics, parts, back orders).
• Prioritize and manage multiple queues/tasks under time constraints with high attention to detail.
• Partner with cross-functional teams to drive timely resolutions.
• Deliver expert customer experiences.

Skills

Customer service

CRM systems

Communication

Problem solving

Multitasking

Attention to detail

US residency

Tools

Salesforce

Job description

Concentrix in Auburn Hills, MI, is seeking an Automotive Customer Service Representative to deliver exceptional customer experiences and tech-based solutions for a Fortune 500 brand. You will use Salesforce and other CRM tools to manage cases, escalate issues, and collaborate with cross-functional teams to resolve complex customer concerns.

Ideal candidates have 1–3 years in automotive retail or OEM settings, strong communication, problem-solving, and multitasking skills, and reside in the