Customer Service Representative I

Bourns, Inc.; Auburn Hills (MI); Hybrid; USD 35,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth

Global exposure

Job summary

Bourns, Inc. in Auburn Hills, Michigan, is seeking a Customer Service Representative I to join our team.

This entry-level role supports customers, distributors, and sales reps by processing orders, answering inquiries, coordinating deliveries, and maintaining accurate records to ensure a seamless customer experience. The position offers hybrid work arrangements, exposure to global customers, and opportunities to grow in customer service operations and sales support within a respected,

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Continued education, vocational training, or professional development is highly desirable.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Process customer orders accurately and verify order information for completeness.
• Coordinate expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Skills

Customer service

Verbal & written comms

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Professional development desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Job description

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Title: Customer Service Representative I

Career at Bourns:

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns. Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Job Description:

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn Hills, Michigan. This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support.

Position Summary

As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email. You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth. This role is hybrid and the standard working hours will be 8:00 a.m to 4:30 p.m. EST.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and verify order information for completeness.
• Coordinate expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Continued education, vocational training, or professional development is highly desirable.

Experience

• 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
• Internship or customer-facing experience is a plus.
• Strong customer service orientation and commitment to deliver exceptional support.
• Excellent verbal and written communication skills.
• Ability to effectively interact with customers, colleagues, and management at all levels.
• Strong organizational and time management skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• SAP experience is a plus.
• Bilingual Spanish language skills are desirable but not required.

Why Join Bourns?

At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.

Benefits of Working at Bourns

• Competitive compensation and benefits package
• Career growth and development opportunities
• Collaborative and team-oriented culture
• Exposure to global customers and business operations
• Stable, industry-leading organization with a strong reputation for innovation

Hiring Range $35.000- $38,000

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer: Minority/Female/Disability/Veteran