Head of Customer Service & Inside Sales

Bourns, Inc.; Riverside (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation and benefits

Job summary

Bourns, Inc. is seeking an experienced Customer Service Manager to lead the ECS Customer Service Organization in a hybrid environment in Riverside, CA.

This strategic leader will oversee customer service and inside sales, drive service excellence, develop talent, and strengthen relationships with customers, distributors, and cross-functional partners. Ideal candidates have 5–7 years in technical sales or customer service leadership within electronics, a Bachelor’s in Business, and a track record

Qualifications

• Bachelor’s degree in Business or related field preferred.
• 5–7 years experience in technical sales, customer service leadership, or related function in electronics preferred.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with Microsoft Excel and CRM tools.

Responsibilities

• Lead and develop customer service and inside sales teams (including remote), setting quarterly goals and driving improvements.
• Oversee order processing, inquiries, web support, sample requests, and sales support activities.
• Manage SAP, Sales Cloud, CRM data and related systems; monitor KPIs and implement improvements.
• Collaborate with Product Management, Sales, Distributors, and partners to improve service delivery.
• Lead customer feedback initiatives and biennial customer surveys.

Skills

Leadership

Customer service

CRM systems

SAP

Sales Cloud

Excel

Analytical skills

Education

Bachelor’s degree in Business

Tools

SAP

Sales Cloud

CRM

Job description

Bourns, Inc. is seeking an experienced Customer Service Manager to lead the ECS Customer Service Organization in a hybrid environment in Riverside, CA.

This strategic leader will oversee customer service and inside sales, drive service excellence, develop talent, and strengthen relationships with customers, distributors, and cross-functional partners. Ideal candidates have 5–7 years in technical sales or customer service leadership within electronics, a Bachelor’s in Business, and a track record