Hybrid E-commerce CX Specialist | Impactful Customer Care

Placements24; United States; Hybrid; USD 4,900 - 7,500; Part time

Benefits offered by this job

Flexible hybrid work

Competitive salary

Growth opportunities

CS training

Team collaboration

Customer experience impact

Tembisa location

Job summary

Placements24 is seeking an E-commerce Customer Experience Specialist to join a growing, customer‑driven team in a hybrid role. You will respond to inquiries via email, chat, and phone, resolve issues, and collect feedback to improve the online shopping journey.

Excellent communication and empathy are essential as you collaborate with operations and marketing. The role emphasizes delivering first-contact resolutions, maintaining CRM records, and contributing to a superior brand experience for

Qualifications

• High School diploma or equivalent; customer service qualification is a plus.
• 1–3 years of experience in customer service, preferably in e‑commerce/retail.
• Excellent verbal and written communication; strong active listening.
• Proficiency with CRM and helpdesk tools.
• Strong problem-solving, patient, and professional demeanor.
• Empathetic, customer-focused mindset with desire to help others.
• Ability to multitask in a hybrid work setting.
• Basic understanding of e-commerce processes and online shopping behavior.
• Tech-savvy with ability to learn new software quickly.
• Reliable internet connection for remote workdays.

Responsibilities

• Provide timely, professional customer support via email, chat, and phone.
• Answer inquiries about orders, products, shipping, returns, and site navigation.
• Resolve issues and complaints with first-contact resolution when possible.
• Gather customer feedback through surveys and direct interactions.
• Collaborate with operations and marketing to resolve complex issues.
• Maintain accurate customer records and logs in the CRM.
• Help develop and update customer service guidelines and knowledge base articles.
• Identify opportunities to improve the customer journey and online experience.
• Support creating a positive brand experience for every customer.
• Stay informed about product offerings and company policies to provide accurate info.

Skills

Communication

Active listening

Empathy

Problem-solving

Time management

Multitasking

Customer-focused

Remote work readiness

Education

High School diploma

Customer service qualification

Tools

CRM software

Helpdesk tools

Job description

Placements24 is seeking an E-commerce Customer Experience Specialist to join a growing, customer‑driven team in a hybrid role. You will respond to inquiries via email, chat, and phone, resolve issues, and collect feedback to improve the online shopping journey.

Excellent communication and empathy are essential as you collaborate with operations and marketing. The role emphasizes delivering first-contact resolutions, maintaining CRM records, and contributing to a superior brand experience for