Hybrid Concierge Customer Care Specialist (eCommerce)

Crowd Cow; Seattle (WA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits & PTO

Fast-growing company

Collaborative team

Job summary

Crowd Cow is seeking a Full-Time Customer Care Specialist in Seattle to deliver concierge-level support across email, chat, and phone. You’ll be the first point of contact, resolving issues with warmth and personal attention within a hybrid schedule (3 days in-office, 2 remote).

Join a fast-growing, mission-driven team and help elevate the customer experience while representing the Crowd Cow brand with professionalism and care.

Qualifications

• 3+ years of experience in high-volume, customer-facing support, including live phone.
• Experience with Zendesk or similar CRM is a plus.
• Ability to communicate clearly and empathetically across channels.

Responsibilities

• Provide live phone support and email/chat as part of a multi-channel service approach.
• Deliver concierge-level, high-touch service to turn first-time customers into loyal fans.
• Identify patterns in inquiries and propose process improvements to reduce repeated requests.
• Coordinate with cross-functional teams to resolve issues quickly and escalate when needed.
• Represent Crowd Cow’s mission of quality and friendliness in every interaction.

Skills

Customer service

Phone support

Multi-channel support

Zendesk knowledge

Attention to detail

Communication skills

Tools

Zendesk

Job description

Crowd Cow is seeking a Full-Time Customer Care Specialist in Seattle to deliver concierge-level support across email, chat, and phone. You’ll be the first point of contact, resolving issues with warmth and personal attention within a hybrid schedule (3 days in-office, 2 remote).

Join a fast-growing, mission-driven team and help elevate the customer experience while representing the Crowd Cow brand with professionalism and care.