Hybrid E-commerce Customer Care Specialist

Placements24; Waukee (IA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Employee discounts

Hybrid work arrangement

Training & development

Performance bonuses

Job summary

Placements24 is seeking a friendly E-commerce Customer Service Representative to assist customers with inquiries, orders, and issues related to online purchases. You’ll be the first point of contact via phone, email, and chat, ensuring a positive shopping experience and building brand loyalty.

In a hybrid role, you’ll maintain detailed records, resolve problems professionally, and provide feedback on trends to improve customer service.

Qualifications

• Experience in a customer service or support role, preferably in e-commerce.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and ticketing systems.
• Strong problem-solving abilities with an empathetic approach.
• Ability to multitask in a dynamic environment.

Responsibilities

• Respond to customer inquiries regarding orders, shipping, returns, and product information in a timely and accurate manner.
• Process orders, modifications, and cancellations as needed.
• Resolve customer complaints by investigating problems, identifying solutions, and escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback to management on customer service trends and recurring issues.

Skills

Customer service experience

Excellent communication

CRM software proficiency

Multitasking

Empathetic demeanor

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a friendly E-commerce Customer Service Representative to assist customers with inquiries, orders, and issues related to online purchases. You’ll be the first point of contact via phone, email, and chat, ensuring a positive shopping experience and building brand loyalty.

In a hybrid role, you’ll maintain detailed records, resolve problems professionally, and provide feedback on trends to improve customer service.