Hybrid Customer Experience Specialist - Growth & Impact

Placements24; Waukee (IA); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Hybrid work flexibility

Advanced training and career progresss

Employee wellness programs

Supportive and collaborative team

Job summary

Placements24 is seeking a Customer Experience Specialist to join their forward-thinking team in Paarl. You will handle inquiries, resolve issues, and support customers across channels, ensuring a positive and memorable experience that strengthens loyalty.

The role emphasizes collaboration across departments, data accuracy, and continuous improvement. We offer hybrid work flexibility, opportunities for advanced training, and a supportive culture where your contributions to customer satisfaction

Qualifications

• Experience in a customer experience or customer service role.
• Strong communication and active listening skills.
• Proficiency with CRM systems and customer support tools.
• Strong problem-solving capabilities and a proactive approach.
• Ability to adapt to a dynamic work environment.

Responsibilities

• Handle customer inquiries and provide information on products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Gather customer feedback to identify areas for service improvement.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer journey.

Skills

Customer experience

Communication

Active listening

CRM software

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Specialist to join their forward-thinking team in Paarl. You will handle inquiries, resolve issues, and support customers across channels, ensuring a positive and memorable experience that strengthens loyalty.

The role emphasizes collaboration across departments, data accuracy, and continuous improvement. We offer hybrid work flexibility, opportunities for advanced training, and a supportive culture where your contributions to customer satisfaction