Hybrid E-Commerce Customer Support Specialist - Bonuses

Cube Hub Inc.; Johnston (IA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Cube Hub Inc. in Johnston, IA is seeking an E-Commerce Customer Support Representative to handle inbound calls and emails about orders and products. The role requires 6+ months of customer service experience and strong troubleshooting skills, with a hybrid schedule and training period.

Training runs 8:00 AM–4:30 PM for approximately 6 weeks, and full productivity is expected within 3–4 months. Local candidates only; relocation is not available.

Qualifications

• Call Center experience required.
• 6+ months of customer service/support experience.
• Researching and troubleshooting skills.
• Willingness to work occasional overtime and holidays.
• Reliable work history and proven dependability.
• Reliable home internet and distraction-free workspace.

Responsibilities

• Handle inbound customer/dealer calls and occasional emails regarding orders and products.
• Make outbound calls for follow-ups and issue resolution.
• Document all interactions in the case management system.

Skills

Call Center

Customer Service

Customer Support

Troubleshooting

Microsoft Office

Job description

Cube Hub Inc. in Johnston, IA is seeking an E-Commerce Customer Support Representative to handle inbound calls and emails about orders and products. The role requires 6+ months of customer service experience and strong troubleshooting skills, with a hybrid schedule and training period.

Training runs 8:00 AM–4:30 PM for approximately 6 weeks, and full productivity is expected within 3–4 months. Local candidates only; relocation is not available.