Hybrid Customer Support & Scheduling Specialist

Pella Corporation; Pella (IA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Pella Corporation in Iowa seeks a Centra­lized Service Coordinator to provide courteous customer assistance in a fast-paced contact center. You will handle inbound calls, emails, and texts, coordinate with local service teams, and help customers with quotes and scheduling service visits. The role emphasizes strong communication, problem-solving, and independent work.

Standard hours Monday–Friday 7:00 a.m. to 6:00 p.m., with potential overtime and hybrid work options, and opportunities for

Qualifications

• High school diploma or GED required.
• Six months of related customer service or contact center experience desirable.
• Excellent verbal and written English communication.

Responsibilities

• Provide courteous, timely, and professional support to customers and local service teams via phone, email, and text in a contact center environment.
• Troubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person).
• Document and process customer concerns using internal systems and standard work.
• Develop knowledge of company products and services to support customer needs.
• Follow procedures and policies and communicate clearly with customers.
• Escalate complex issues to local management when necessary.
• Maintain confidentiality and handle personal information appropriately.
• Stay current on program updates, systems, and processes through training and team meetings.
• Adhere to attendance and scheduling expectations.
• Perform other duties as assigned.

Skills

Multitasking

Problem-solving

Communication

Professionalism

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Web-based platforms

Internal systems

Job description

Pella Corporation in Iowa seeks a Centra­lized Service Coordinator to provide courteous customer assistance in a fast-paced contact center. You will handle inbound calls, emails, and texts, coordinate with local service teams, and help customers with quotes and scheduling service visits. The role emphasizes strong communication, problem-solving, and independent work.

Standard hours Monday–Friday 7:00 a.m. to 6:00 p.m., with potential overtime and hybrid work options, and opportunities for