Ecommerce Sales Support Specialist - Customer-First

Theisen's Home Farm Auto; Dubuque (IA); On-site; USD 44,512 - 54,912; Full time

Benefits offered by this job

Competitive match on 401k

PTO

Holiday pay

Birthday off – with pay

Associate discount

Health insurance

Vision insurance

Flexible spending accounts

Short-term and long-term disability

Job summary

A family-owned retail company in Dubuque is seeking an eCommerce Sales Support associate to enhance website experience. Responsibilities include customer inquiries, order processing, and website maintenance. Ideal candidates will have 1-3 years of experience in retail or customer service, with strong communication and organizational skills. The position offers benefits including PTO and health insurance.

Qualifications

• 1-3 years related job experience such as retail, marketing, management, or internet sales and customer service.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to work well under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and live chats.
• Process and ship orders efficiently.
• Manage internet returns and ensure website content is up-to-date.

Skills

Communication

Organizational skills

Problem-solving

Proficiency with Microsoft Excel

Interpersonal skills

Education

Vocational training

Tools

CRM software

Microsoft Outlook

Job description

A family-owned retail company in Dubuque is seeking an eCommerce Sales Support associate to enhance website experience. Responsibilities include customer inquiries, order processing, and website maintenance. Ideal candidates will have 1-3 years of experience in retail or customer service, with strong communication and organizational skills. The position offers benefits including PTO and health insurance.