E-commerce Customer Service Representative

Placements24; Waukee (IA); Híbrido; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid sick leave

Employee discounts

Hybrid work arrangement

Training & development

Performance bonuses

Descripción de la vacante

Placements24 is seeking a friendly E-commerce Customer Service Representative to assist customers with inquiries, orders, and issues related to online purchases. You’ll be the first point of contact via phone, email, and chat, ensuring a positive shopping experience and building brand loyalty.

In a hybrid role, you’ll maintain detailed records, resolve problems professionally, and provide feedback on trends to improve customer service.

Formación

• Experience in a customer service or support role, preferably in e-commerce.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and ticketing systems.
• Strong problem-solving abilities with an empathetic approach.
• Ability to multitask in a dynamic environment.

Responsabilidades

• Respond to customer inquiries regarding orders, shipping, returns, and product information in a timely and accurate manner.
• Process orders, modifications, and cancellations as needed.
• Resolve customer complaints by investigating problems, identifying solutions, and escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback to management on customer service trends and recurring issues.

Conocimientos

Customer service experience

Excellent communication

CRM software proficiency

Multitasking

Empathetic demeanor

Herramientas

CRM software

Ticketing systems

Descripción del empleo

Our client is seeking a friendly and efficient E-commerce Customer Service Representative to assist customers with inquiries, orders, and issues related to their online purchases. You will be the first point of contact for customers, providing support via phone, email, and chat to ensure a positive shopping experience. This role is essential for building customer loyalty and maintaining brand reputation by resolving problems effectively and professionally. Working in a hybrid capacity, you'll contribute to a customer-centric culture focused on responsiveness and satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding orders, shipping, returns, and product information in a timely and accurate manner.
• Process orders, modifications, and cancellations as needed.
• Resolve customer complaints and issues by investigating problems, identifying solutions, and escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback to management on customer service trends and recurring issues.

Requirements

• Previous experience in a customer service or support role, preferably in e-commerce.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Ability to multitask and manage time effectively in a dynamic environment.

Benefits

• Competitive hourly wage with potential for performance bonuses.
• Hybrid work arrangement for a better work-life balance in Paarl.
• Health insurance and paid sick leave.
• Employee discounts on products.
• Ongoing training and development opportunities.