Hybrid DOC Program Operations Specialist: Coordinate Care

Pathways-Vermont-; Burlington (VT); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Long Term Disability/Life Insurance

Paid Time Off (210 hours/year)

9 Paid Holidays Annually

403(b) Retirement Savings Plan

Employee Assistance Program

Longevity Recognition Rewards

Pathways Vermont trainings including I

Job summary

Pathways Vermont is seeking a Program Operations Specialist in Burlington, VT to coordinate between DOC, housing and administrative staff. The role focuses on data tracking, move-ins/outs, reporting in OMS, and ensuring compliant, timely information flow across statewide sites.

Hybrid with mostly remote work and occasional in-person reporting; full-time (35-40 hrs/week). You will collaborate with service teams, monitor outcomes, and support resident transitions while maintaining confidentiality

Qualifications

• Experience with databases, Google Apps, and other computer programs.
• Excellent typing skills and knowledge of office equipment use and maintenance.
• Motivated self-starter and organized.
• Advanced computer literacy and ability to work independently.
• Team-oriented with strong communication and attention to detail.
• Lived experience with homelessness or mental health systems is a plus.

Responsibilities

• Primary administrative liaison for the Department of Corrections reporting and communication.
• Data entry in OMS: quarterly and annual reports; timely referrals.
• Obtain and share client data with service and housing teams before admission.
• Upload monthly notes and documents to OMS; lease violations and notices.
• Coordinate move-ins for DOC participants.
• Share information with Medical and Service teams for community integration.
• Attend monthly meetings and conduct data quality checks.
• Manage move-in kits and DOC spending oversight.
• Process Coordinated Entry applications for DOC participants.
• Ensure PREA trainings are up to date.
• Respond to agency records requests promptly.
• Update Pathways Vermont On Call service coverage.
• Conduct program mailings and annual surveys; process invoices.

Skills

Databases

Google Apps

Typing skills

Office equipment use

Independent worker

Team collaboration

Communication skills

Discretion & confidentiality

Compassionate

Education

Experience with homelessness or mental health systems

Comparable experience preferred

Tools

OMS

Data reporting tools

Job description

Pathways Vermont is seeking a Program Operations Specialist in Burlington, VT to coordinate between DOC, housing and administrative staff. The role focuses on data tracking, move-ins/outs, reporting in OMS, and ensuring compliant, timely information flow across statewide sites.

Hybrid with mostly remote work and occasional in-person reporting; full-time (35-40 hrs/week). You will collaborate with service teams, monitor outcomes, and support resident transitions while maintaining confidentiality