Customer Service and Dispatch Rep.

Oasis Plumbing, Heating & Cooling; Chicago (IL); Híbrido; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Full-time stable position

Growing company with advancement机会

Team-oriented environment

Full Benefits!

Descripción de la vacante

Oasis HVAC in Chicago, IL is seeking a Hybrid Dispatcher/CSR to combine customer service, scheduling, and dispatch duties in a fast-paced home service environment. The role offers a hybrid schedule with in-office and remote days, and a full-time, stable position with growth opportunities.

The candidate should be dependable, organized, and able to handle customer calls while coordinating technicians efficiently. Experience with ServiceTitan is a plus.

Formación

• Previous dispatching and/or CSR experience preferred.
• Strong communication and multitasking skills.
• Ability to stay calm in a fast-paced environment.
• Reliable home office setup with stable internet for remote shifts.
• Experience with ServiceTitan or similar software is a plus.

Responsabilidades

• Answer inbound customer calls professionally and efficiently.
• Schedule service appointments and manage dispatching.
• Coordinate technician routes and communicate schedule updates.
• Assist customers with questions and appointment needs.
• Maintain accurate notes and job information in the system.
• Help manage weekend and after-hours scheduling needs.

Conocimientos

Strong communication

Multitasking

Calm under pressure

Customer service mindset

Home office setup

ServiceTitan experience

Herramientas

ServiceTitan

Descripción del empleo

Hybrid Dispatcher / CSR
Oasis HVAC – Chicago, IL

$24/HR | Hybrid Schedule | Full-Time

Location: 5736 N Western Ave, Chicago, IL 60659

Oasis HVAC is looking for a Hybrid Dispatcher / CSR to help support our growing service department. This role combines customer service, scheduling, and dispatch responsibilities in a fast-paced home service environment.

This position offers a hybrid schedule:
Thursday & Friday – In Office
Saturday, Sunday & Monday – Fully Remote

We are looking for someone dependable, organized, and comfortable handling customer calls while coordinating technicians efficiently.

What You’ll Do

• Answer inbound customer calls professionally and efficiently
• Schedule service appointments and manage dispatching
• Coordinate technician routes and communicate schedule updates
• Assist customers with questions and appointment needs
• Maintain accurate notes and job information in the system
• Help manage weekend and after-hours scheduling needs

What We’re Looking For

• Previous dispatching and/or CSR experience preferred
• Strong communication and multitasking skills
• Ability to stay calm in a fast-paced environment
• Reliable home office setup with stable internet for remote shifts
• Strong customer service mindset
• Experience with ServiceTitan or similar software is a plus

What We Offer

• $24/hour
• Hybrid work schedule
• Full-time stable position
• Growing company with advancement opportunities
• Team-oriented environment

Full Benefits!

If you enjoy helping customers, staying organized, and keeping operations running smoothly, we’d love to hear from you