Field Support Analyst 3 4P/506

4P Consulting Inc.; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking a Field Support Analyst to coordinate service requests and provide support in a fast-paced dispatch environment. This hybrid role is critical in managing electric service requests, ensuring excellent customer communication, and providing operational support to field teams. Ideal candidates are detail-oriented, organized, and equipped with strong communication skills. Join this dynamic team to enhance service delivery and customer satisfaction.

Qualifications

• Strong organizational and multi-tasking abilities are essential.
• Excellent verbal and written communication skills required.
• High attention to detail and accuracy in documentation is critical.

Responsibilities

• Schedule and manage service requests for temporary de-energization of electric service.
• Serve as the primary point of contact for customers.
• Provide real-time support to field technicians and crews.

Skills

Organizational abilities

Multi-tasking

Verbal communication skills

Written communication skills

Attention to detail

Ability to work in a fast-paced environment

Collaboration with teams

Tools

Computer systems proficiency

Job description

Field Support Analyst

Location: Atlanta, GA 30318 (Hybrid)

Client- Georgia Power

Contract- 1 Year

Job Summary

The Field Support Specialist – Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services. This role supports residential, commercial, and industrial customers requiring repairs, upgrades, or generator installations.

The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced dispatch environment while delivering excellent customer service and supporting field operations.

Key Responsibilities

Service Request & Dispatch Coordination

• Schedule and manage service requests for temporary de-energization of electric service
• Accurately assign and dispatch field personnel based on priority, availability, and skill set
• Ensure timely execution of service requests with minimal customer disruption

Customer Communication

• Serve as the primary point of contact for customers
• Provide clear communication regarding scheduling, service status, preparation requirements, and follow-up actions
• Address customer inquiries, concerns, and service-related issues professionally and promptly

Field & Operational Support

• Provide real-time support to field technicians and crews
• Ensure field teams have the information, tools, and resources needed to complete work safely and efficiently
• Coordinate closely with internal teams to maintain high service and safety standards

Documentation & Reporting

• Maintain accurate records of service requests, dispatch details, customer communications, and job completion status
• Generate reports to track service metrics, performance, and improvement opportunities

Problem Solving & Process Improvement

• Resolve scheduling conflicts and operational challenges efficiently
• Escalate issues when necessary and collaborate with other departments for resolution
• Contribute to continuous improvement of dispatch, scheduling, and customer service processes

Required Qualifications

• Strong organizational and multi-tasking abilities
• Excellent verbal and written communication skills
• High attention to detail and accuracy in documentation
• Ability to work effectively in a fast-paced dispatch or operations environment
• Proficiency with computer systems and data entry tools
• Ability to collaborate with field teams and internal stakeholders