Hybrid Director, Complex Claims – Construction Defect & Liability

CNA Insurance; San Diego (CA); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in California is seeking an experienced claims professional to lead the most complex liability construction defect investigations. You will interpret coverage, guide strategy, and coordinate with senior management on policy development and reserves.

This senior role demands strong negotiation, presentation, and analytical skills. With a flexible, hybrid schedule, you’ll collaborate across teams, mentor junior staff, and represent CNA in industry discussions.

Qualifications

• Bachelor's degree or equivalent experience required.
• Typically 10+ years claims experience.
• Professional designations preferred.

Responsibilities

• Manages the most complex investigations of claims, including coverage defenses, liability and damages exposures.
• Directs all types of investigative activity or litigation on major claims and sets reserves.
• Directs and negotiates the most complex settlement packages.
• Mentors and guides less experienced claims staff and contributes to training.
• Keeps current on regulations and represents CNA in industry events.

Skills

Claims expertise

Negotiation

Communication skills

Presentation skills

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

CNA Insurance in California is seeking an experienced claims professional to lead the most complex liability construction defect investigations. You will interpret coverage, guide strategy, and coordinate with senior management on policy development and reserves.

This senior role demands strong negotiation, presentation, and analytical skills. With a flexible, hybrid schedule, you’ll collaborate across teams, mentor junior staff, and represent CNA in industry discussions.