Hybrid Digital Teller & Banking Tech Specialist

Ignite Credit Union; Portage (MI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bi-weekly 401(k) match

Education reimbursement

Wellness reimbursement

Medical, Dental, Vision

Health Savings Account contributions

Life insurance

Disability insurance

Paid time off

Paid holidays

Employee assistance programs

Bonuses

Volunteering opportunities

Employee discounts

Monthly incentives

Job summary

Ignite Credit Union in Michigan is seeking a Digital Teller Specialist to deliver outstanding member service through our Interactive Teller Machine network. You will handle deposits, withdrawals, transfers, and inquiries via ITM while maintaining trusted relationships with members.

The role blends customer service with digital banking, requiring comfort with technology, attention to detail, and a service-driven mindset. Hybrid work setup and opportunities for professional growth are offered.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in financial services or teller operations preferred.
• Credit union experience is a plus.
• Strong communication and customer service skills.
• Comfort with technology and digital banking platforms.

Responsibilities

• Process member transactions via ITM systems.
• Provide friendly service through video and digital channels.
• Educate members on digital banking tools and services.
• Identify member needs and offer suitable solutions.
• Ensure compliance with policies and security procedures.
• Monitor ITM performance and troubleshoot issues.
• Collaborate with teams to maintain system functionality.
• Support branch sales goals through referrals.

Skills

Customer service

Communication

Relationship building

Tech-savvy

Video banking

Education

High school diploma or GED

Tools

ITM systems

Video banking systems

Job description

Ignite Credit Union in Michigan is seeking a Digital Teller Specialist to deliver outstanding member service through our Interactive Teller Machine network. You will handle deposits, withdrawals, transfers, and inquiries via ITM while maintaining trusted relationships with members.

The role blends customer service with digital banking, requiring comfort with technology, attention to detail, and a service-driven mindset. Hybrid work setup and opportunities for professional growth are offered.