ITM Banking Specialist — Fast, Friendly Transactions

ChoiceOne Financial Services, Inc.; Grand Blanc (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

ChoiceOne Financial Services, Inc. is seeking an ITM Specialist in Grand Blanc, MI to handle Interactive Video Teller Machine transactions and deliver superior customer service.

The role emphasizes accurate processing, a professional demeanor, and knowledge of bank products to assist clients. The ITM Specialist will greet clients, ask clarifying questions, and ensure satisfaction while maintaining compliance with bank policies and audits.

Qualifications

• High School Diploma or GED.
• Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred.
• Bilingual preferred

Responsibilities

• Assist customers over an Interactive Video Teller Machine.
• Provide friendly, helpful service that promotes financial discipline by preparing for daily interactions with a professional mindset and an organized workstation.
• Maintain knowledge of the bank’s products, services, and processes; follow all bank control, process, procedure, policy and audit requirements.

Skills

Communication

Problem Solving

Customer Service

Ethics

Interpersonal Skills

Reliability

Education

High School Diploma or GED

Job description

ChoiceOne Financial Services, Inc. is seeking an ITM Specialist in Grand Blanc, MI to handle Interactive Video Teller Machine transactions and deliver superior customer service.

The role emphasizes accurate processing, a professional demeanor, and knowledge of bank products to assist clients. The ITM Specialist will greet clients, ask clarifying questions, and ensure satisfaction while maintaining compliance with bank policies and audits.