Hybrid Digital Banking Support Specialist

Ridgewood Savings Bank; New York (NY); Hybride; USD 46 000 - 55 000; Plein temps

Résumé du poste

Ridgewood Savings Bank is seeking a customer service Associate to assist clients via phone, email, and chat. You will help with online and mobile banking, bill pay, and digital products while ensuring secure access to accounts.

The role supports customers and staff, requiring strong communication skills, familiarity with core banking systems, and a proactive, problem‑solving mindset. Hybrid on-site work with potential for flexible hours.

Qualifications

• Must have at least two years’ experience on the core system.
• Excellent verbal and written communication skills.
• Strong knowledge of bank products and services.
• Proficient with MS-Office suite.

Responsabilités

• Provide exceptional service to bank customers by telephone, email, and chat.
• Promote Digital Banking products and educate customers on usage.
• Ensure access to accounts via Online Banking, Bill Pay, and secure forms.
• Assist customers with login issues and security procedures for authentication.

Connaissances

Communication skills

Core system experience

Electronic technologies knowledge

Bank products knowledge

Formation

High School diploma

Outils

MS-Office Suite

Description du poste

Ridgewood Savings Bank is seeking a customer service Associate to assist clients via phone, email, and chat. You will help with online and mobile banking, bill pay, and digital products while ensuring secure access to accounts.

The role supports customers and staff, requiring strong communication skills, familiarity with core banking systems, and a proactive, problem‑solving mindset. Hybrid on-site work with potential for flexible hours.