Hybrid Banking Support Specialist

Provident Bank; Port Reading (NJ); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k)

Job summary

Provident Bank in Woodbridge, NJ is seeking a Customer Support Specialist to handle inbound calls, guide customers through banking products, and troubleshoot inquiries with a focus on service quality. This hybrid, full-time role requires staying updated on policies and delivering a positive customer experience.

The position emphasizes security verification, flexibility, and teamwork within a busy contact center.

Qualifications

• High school diploma or GED required.
• 0–2 years related experience or training.
• Ability to problem solve and make sound decisions.
• Adaptive, flexible, and able to cope with change.
• Proficient in Microsoft Office and data entry.
• Clear communication and ability to work independently or as part of a team.
• Ability to work a flexible schedule within contact center hours.

Responsibilities

• Answer inbound customer calls regarding the Bank's ATM and debit card services.
• Provide accurate information and resolve inquiries.
• Identify customer needs and suggest bank products or services.
• Verify customer identity and maintain security measures.
• Prepare and mail account information and documents to customers.
• Meet service targets and adhere to scheduling and call quality standards.
• Assist customers with transactions and troubleshoot issues as needed.

Skills

Critical thinking

Problem solving

Effective communication

Teamwork

Adaptability

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provident Bank in Woodbridge, NJ is seeking a Customer Support Specialist to handle inbound calls, guide customers through banking products, and troubleshoot inquiries with a focus on service quality. This hybrid, full-time role requires staying updated on policies and delivering a positive customer experience.

The position emphasizes security verification, flexibility, and teamwork within a busy contact center.