Hybrid Banking Support Specialist

Park National Bank; Newark (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work opportunity

Comprehensive paid training program

Career growth opportunities

Collaborative team culture

Exposure to banking products

Job summary

Park National Bank is seeking Customer Care Associates to support customers via phone, chat, and email in a hybrid Newark, OH or Mount Vernon, OH role. The position offers a flexible schedule with both full-time and part-time options and onsite training.

Candidates should have strong customer service and communication skills, basic computer proficiency, and the ability to multitask in a fast-paced environment. Banking experience is a plus, with ongoing training and career growth opportunities.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency.

Responsibilities

• Research and resolve customer inquiries via telephone, live web chat and/or email.
• Provide support for electronic banking products and services (Online Banking, Bill Pay, Mobile Banking, Messenger, Online Account Opening, and debit/credit card inquiries).
• Resolve inquiries and issues promptly regarding accounts, loans, payments, transfers, interest rates and certificates.
• Complete and maintain related account maintenance.
• Cross-sell bank services and support all functions within the Customer Care Center.
• Provide information on bank policies, procedures and programs.
• Maintain awareness of risk management concepts and comply with requirements.

Skills

Customer service

Communication

Multitasking

Adaptability

Basic computer skills

Education

High school diploma or equivalent

Job description

Park National Bank is seeking Customer Care Associates to support customers via phone, chat, and email in a hybrid Newark, OH or Mount Vernon, OH role. The position offers a flexible schedule with both full-time and part-time options and onsite training.

Candidates should have strong customer service and communication skills, basic computer proficiency, and the ability to multitask in a fast-paced environment. Banking experience is a plus, with ongoing training and career growth opportunities.