Part-Time Banking Support Specialist (Hybrid)

Provident Bank; Port Reading (NJ); Hybrid; USD 23,000 - 29,000; Part time

Benefits offered by this job

PTO

Health benefits

401(k)

Job summary

Provident Bank in Woodbridge, NJ is seeking a part-time Customer Support Specialist (Hybrid) to handle inbound calls from bank customers, interpret needs, troubleshoot issues, and provide clear solutions to inquiries, ensuring an exceptional customer experience.

You will stay current with bank policies, product details, and marketing trends, work under supervision, and support customers within our hybrid schedule, Monday–Friday 8:00 AM–7:00 PM and Saturday 9:00 AM–2:00 PM.

Qualifications

• High school diploma or GED required.
• 0-2 years related experience or training.
• Strong problem-solving and decision-making abilities.
• Ability to adapt in a fast-changing environment.
• Proficiency with Microsoft Office and data entry.
• Clear, concise communication with customers and coworkers.
• Ability to work both independently and in a team.
• Flexible schedule aligned with contact center hours.

Responsibilities

• Handle inbound calls from bank customers and provide solutions.
• Review inquiries, interpret needs, and explain bank products and services clearly.
• Guide customers through processes, verify information, and route to appropriate staff.
• Prepare customer correspondence and support documentation as needed.
• Meet service targets including follow-ups and adherence to schedule.
• Maintain security practices to protect customer information during calls.

Skills

Critical thinking

Problem solving

Decision making

Adaptable

Microsoft Office

Data entry

Clear communication

Team player

Schedule flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provident Bank in Woodbridge, NJ is seeking a part-time Customer Support Specialist (Hybrid) to handle inbound calls from bank customers, interpret needs, troubleshoot issues, and provide clear solutions to inquiries, ensuring an exceptional customer experience.

You will stay current with bank policies, product details, and marketing trends, work under supervision, and support customers within our hybrid schedule, Monday–Friday 8:00 AM–7:00 PM and Saturday 9:00 AM–2:00 PM.