Hybrid Banking Support & Solutions Specialist

Empower FCU; Pitcher Hill (NY); Hybrid; USD 26,230,000 - 40,818,000; Full time

Job summary

Empower FCU seeks a Customer Service Specialist to respond to member inquiries via phone, email, and chat. You will resolve balances, transfers, and payments while promoting tailored banking products. The role emphasizes security, accuracy, and friendly service in a fast-paced environment.

Hybrid position with five on-site days at our Syracuse, NY headquarters after a 90‑day onsite training period. Prior financial service experience is preferred; HS diploma or GED required.

Qualifications

• 1–3 years in customer service or financial services
• Experience in a contact center is a plus
• Strong verbal and written communication skills

Responsibilities

• Respond to member inquiries via phone, email, and chat
• Resolve balances, transfers, payments, and enrollments
• Handle password resets, account lockouts, and card issues
• Assist with electronic banking enrollments and bill pay troubleshooting
• Process refunds within policy limits and verify member identity for security

Skills

Customer service

Multichannel support

Sales skills

Communication

Problem solving

Education

High school diploma or GED

Tools

Excel

Word

Job description

Empower FCU seeks a Customer Service Specialist to respond to member inquiries via phone, email, and chat. You will resolve balances, transfers, and payments while promoting tailored banking products. The role emphasizes security, accuracy, and friendly service in a fast-paced environment.

Hybrid position with five on-site days at our Syracuse, NY headquarters after a 90‑day onsite training period. Prior financial service experience is preferred; HS diploma or GED required.