Hybrid Digital Banking Lead (Product & UX)

Harvard University FAS Human Resources; Cambridge (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Tuition assistance

Job summary

Harvard University Central Administration is seeking a Digital Banking Manager to shape and optimize digital experiences across channels. You will lead strategy, user journeys, and data-driven improvements under the VP of Digital Banking, coordinating across teams and vendor partners to deliver high-quality digital features.

The role requires translating strategy into actionable requirements, prioritizing backlogs, and ensuring compliance with regulatory and security standards while mentoring a

Qualifications

• Bachelor’s degree required.
• 3–7 years in product management, digital experience, or related roles.
• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset and solid understanding of Agile practices.

Responsibilities

• Develop and maintain a product roadmap aligned with organizational objectives and member needs.
• Lead the creation and refinement of digital member journeys across devices.
• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Track KPIs such as adoption, usage, and satisfaction to drive continuous improvement.
• Manage relationships with internal stakeholders and external vendors for digital features.
• Lead and mentor a team of Digital Banking Specialists.

Skills

Analytical mindset

Agile practices

Digital banking experience

Education

Bachelor’s degree in business, information systems, UX/Product Design, or related field

Job description

Harvard University Central Administration is seeking a Digital Banking Manager to shape and optimize digital experiences across channels. You will lead strategy, user journeys, and data-driven improvements under the VP of Digital Banking, coordinating across teams and vendor partners to deliver high-quality digital features.

The role requires translating strategy into actionable requirements, prioritizing backlogs, and ensuring compliance with regulatory and security standards while mentoring a