Digital Banking Manager

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous paid time off

Excellent health coverage starting day

Tuition assistance

Retirement plans

Commuter benefits

Job summary

Harvard University Federal Credit Union (HUFCU) seeks a Digital Banking Manager to shape, deliver, and optimize digital experiences across channels. Reporting to the VP of Digital Banking, this role blends strategic thinking with hands-on execution using business analysis, customer insights, and technical understanding to meet member needs and drive adoption.

The position involves leading product strategy, backlog prioritization, data-driven decision making, and vendor coordination while

Qualifications

• Bachelor’s degree required in business, information systems, UX/product design, or related field.
• 3–7 years in product management, digital experience, or related roles.
• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset with ability to balance strategy and execution.

Responsibilities

• Develop and maintain a product roadmap aligned with objectives, trends, and member expectations.
• Lead creation and refinement of digital member journeys across devices.
• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Manage backlog prioritization and plan digital initiatives.
• Track KPIs like adoption, usage, and satisfaction to drive continuous improvement.
• Provide advisory support to stakeholders on digital features and compliance requirements.

Skills

Business analysis

Data analytics

Agile practices

Strategic thinking

Education

Bachelor’s degree in business, information systems, UX/Product Design, or related field

Job description

Job Summary

At Harvard University Federal Credit Union (HUFCU), we believe a brighter world is possible, and together we can create a strong financial future for all members. The Digital Banking Manager plays a pivotal role in shaping, delivering, and optimizing digital experiences across all channels. Working under the VP of Digital Banking, this role blends strategic thinking with hands‑on execution—using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.

Job‑Specific Responsibilities

Product Strategy & Roadmap

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.

Member Experience and Journey Optimization

• Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.

Delivery and Execution

• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.

Data & Performance Management

• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.

Stakeholder & Vendor Management

• Serve as subject‑matter expert for the credit union’s digital banking platform.
• Act as primary point of contact for internal stakeholders regarding digital features and enhancements.
• Manage relationships with digital banking platforms, fintech partners, and third‑party vendors.
• Lead cross‑functional initiatives requiring coordination across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.

People Leadership

• Lead and mentor a team of Digital Banking Specialists involved in day‑to‑day management of digital platforms.

Qualifications

Basic Qualifications

• Bachelor’s degree in business, information systems, UX/Product Design, or related field.
• 3–7 years in product management, digital experience, or related roles.

Additional Qualifications and Skills

• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.

Standard Hours/Schedule

• 35 hours per week

Compensation Range/Rate (including Shift Differential if applicable)

• Salary Grade 056: https://hr.harvard.edu/salary-ranges

Visa Sponsorship Information

• Harvard University is unable to provide visa sponsorship for this position.

Pre‑Employment Screening

• Identity, Education, Criminal, Credit

Other Information

• Please provide a cover letter and resume as one document with your application.
• This position has a 90‑day orientation and review period.

Work Format Details

This position may include duties performed at a non‑Harvard location. The work schedule and location will be set by the department in accordance with operational needs. Employees in hybrid positions must work in a Harvard‑registered state and comply with the University’s Policy on Employment Outside of Massachusetts. Visa type and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Well‑being and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non‑Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard’s equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.