Digital Banking Manager

Harvard University; Cambridge (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Commuter benefits

Tuition assistance

Job summary

Harvard University Federal Credit Union (HUFCU) is seeking a Digital Banking Manager to shape, deliver, and optimize digital experiences across channels. Working with the VP of Digital Banking, you will blend strategy with hands-on execution to create member-focused products and drive adoption.

You will lead product strategy, roadmap, and backlog, translate strategy into user stories, and manage data-driven improvements while ensuring regulatory and security compliance.

Qualifications

• Bachelor’s degree in business, information systems, UX/Product Design, or related field.
• 3–7 years in product management, digital experience, or related roles.
• Experience delivering digital features in financial services, banking, or fintech is highly preferred.

Responsibilities

• Develop and maintain a product roadmap aligned with objectives and member expectations.
• Lead digital member journeys across devices for seamless experiences.
• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Track KPIs such as adoption, usage, and satisfaction and drive improvements.
• Manage relationships with digital platforms, fintech partners, and vendors.
• Lead cross‑functional initiatives and advise frontline teams on features and processes.

Skills

Product Strategy

Roadmap

Backlog Management

Data Analysis

Stakeholder Mgmt

Team Leadership

Agile

Education

Bachelor’s degree

Tools

Analytics tools

Job description

Job Summary

At Harvard University Federal Credit Union (HUFCU), we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in‑branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!

Harvard FCU: https://harvardfcu.org/

The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands‑on execution—using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.

Job Responsibilities

Product Strategy & Roadmap

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.

Member Experience and Journey Optimization

• Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.

Delivery and Execution

• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.

Data & Performance Management

• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.

Stakeholder & Vendor Management

• Subject‑matter expert for the credit union’s digital banking platform.
• Primary point of contact for internal stakeholders regarding digital features and enhancements.
• Manage relationships with digital banking platforms, fintech partners, and third‑party vendors.
• Lead cross‑functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.

People Leadership

• Lead and mentor team of Digital Banking Specialists involved in day‑to‑day management of digital platforms.

Basic Qualifications

• Bachelor’s degree in business, information systems, UX/Product Design, or related field.
• 3–7 years in product management, digital experience, or related roles.

Additional Qualifications and Skills

• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.

Additional Information

Standard Hours/Schedule

• 35 hours per week

Compensation Range/Rate (including Shift Differential if applicable)

• Salary Grade 056: https://hr.harvard.edu/salary-ranges

Visa Sponsorship Information

• Harvard University is unable to provide visa sponsorship for this position

Pre‑Employment Screening

• Identity, Education, Criminal, Credit

Other Information

• Please provide a cover letter and resume as one document with your application.
• This position has a 90‑day orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard‑registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Well‑being and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non‑Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university’s non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.