Director, Digital Banking Product Strategy

Webster Bank; New York (NY); On-site; USD 150,000 - 169,000; Full time

Job summary

Webster Bank in New York seeks a Director of Digital Product Management to drive profitability through digital strategies, product roadmaps, and UX leadership across Consumer and Business Banking platforms.

You will partner with IT, manage backlog, oversee analytics and KPIs, and lead agile teams to deliver compliant, market-ready digital solutions that grow revenue and improve client satisfaction.

Qualifications

• 8 years digital product management experience.
• Bachelor's Degree in Business, Technology or equivalent in related work experience.
• Proven experience in the banking or financial services sector, with a deep understanding of core banking technology systems and processes.
• Strong knowledge of Agile principles, practices, and frameworks, Scrum and Kanban.
• Experience working with cross-functional Agile teams comprised of Developers, Quality Assurance, Business Analysts, UX and other roles.

Responsibilities

• Manage digital products strategy and life cycle including desired client experience, features, functionality, pricing, marketability and compliance with regulatory requirements.
• Provide market intelligence on product information, gap analysis, pricing and competitive positioning.
• Act as a Product Owner across relevant agile teams to perform LOB tasks and advocate for LOB priorities.
• Partner with IT to manage roadmap and backlog for digital products, ensuring capabilities are delivered on time and per expectation.
• Oversee requirements discovery, solution design, user story writing, feature development and user acceptance testing.
• Identify and implement new processes, capabilities, or innovation that drives improved operational efficiencies.
• Facilitate UX design sessions to complete user/task analysis and journey-mapping and assist in the implementation of UI ser story writing, feature development, and user acceptance testing.
• Define and report on relevant key performance indicators to identify opportunities for improvement.
• Oversee the change management process by partnering to deliver communications and training on product introductions and/or enhancements to both colleagues and clients.
• Anticipate non-obvious risks and propose recommendations to address these risks.
• Ensure compliance with all regulations, policies, and procedures.

Skills

Digital product mgmt

Agile methodologies

Cross-functional leadership

Analytical thinking

Stakeholder communication

Education

Bachelor's Degree in Business or Technology

Tools

Jira

Confluence

Job description

Webster Bank in New York seeks a Director of Digital Product Management to drive profitability through digital strategies, product roadmaps, and UX leadership across Consumer and Business Banking platforms.

You will partner with IT, manage backlog, oversee analytics and KPIs, and lead agile teams to deliver compliant, market-ready digital solutions that grow revenue and improve client satisfaction.