Hybrid Digital Banking Analyst I - Tech Support & Projects

American Association for Public Opinion Research; Des Moines (IA); Hybrid; USD 53,000 - 62,000; Full time

Benefits offered by this job

Group Health, Dental, and Vision

Generous PTO

Volunteer Time Off

401(k) plan with match

Tuition assistance

Life Insurance

Parental Leave

Lifestyle Accounts

Job summary

Bankers Trust in Des Moines, IA seeks a Digital Banking Analyst I to provide timely technical and administrative support to the Digital Banking team and Electronic Banking management, including setup, training and support for commercial customers and Digital Banking products.

The role handles research, issue follow-up, vendor evaluation, and monitoring of new systems; includes basic IT support for computers, cell phones and browsers, with PMO project exposure and strong communication/analysis

Qualifications

• College degree preferred.
• At least four years of experience in bank operations or similar financial functions.
• Understanding of electronic payments and financial networks.

Responsibilities

• Coordinates the research, reporting, and resolution of issues identified for assigned Digital Banking functions during product/system outages.
• Sets up, trains, maintains and provides support for customers using Digital Banking services (mobile/Internet).
• Serves as Subject Matter expert on departmental and PMO for corporate projects.
• Assists customers with issues, research requests, vendor relations, ensuring timely processing and backup for the Digital Banking call center.
• Reviews and approves/declines mobile banking deposit exceptions during closing shift.
• Creates and maintains docs for procedures; updates disaster recovery scripts; proposes improvements.
• Monitors vendor communications for product enhancements and new functionality; escalates when needed.
• Performs other duties, such as preparing monthly Account Analysis file.

Skills

Prioritization

IT support

Bank operations

Regulatory knowledge

Communication

Vendor relations

Troubleshooting

Education

College degree preferred

Tools

Digital Banking platforms

Vendor management tools

Job description

Bankers Trust in Des Moines, IA seeks a Digital Banking Analyst I to provide timely technical and administrative support to the Digital Banking team and Electronic Banking management, including setup, training and support for commercial customers and Digital Banking products.

The role handles research, issue follow-up, vendor evaluation, and monitoring of new systems; includes basic IT support for computers, cell phones and browsers, with PMO project exposure and strong communication/analysis