Hybrid Systems Administrator I – IT Ops & Networking

Bankers Trust; Des Moines (IA); Hybrid; USD 58,000 - 69,000; Full time

Benefits offered by this job

Health, dental & vision

Generous PTO

401(k) match

Tuition assistance

Life insurance

Lifestyle Accounts

Team Member Banking

Job summary

Bankers Trust in Des Moines, IA is seeking a Systems Administrator I to maintain and support information technology systems and networks, including servers, networks, and voice systems. The role collaborates with end-users and the Technology team to resolve issues with a focus on superior customer service.

The position requires a two-year degree in computer science or equivalent and at least four years of IT experience in a highly available environment.

Qualifications

• Requires Windows/Exchange server proficiency.
• Experience with network and voice systems.
• Familiar with regulatory requirements is helpful.

Responsibilities

• Configures, maintains and troubleshoots the information technology systems and networks for the Bank.
• Serves as escalation point for tier 1 Service Desk staff by providing advanced technical guidance and solutions.
• Troubleshoot complex computer hardware, software, network issues, and resolve them in a timely manner.
• Ensures systems are thoroughly tested, configured and installed according to defined standards, practices, and regulatory requirements
• Monitors and supports bank systems and alerts management of any performance or security issues
• Creates and maintains configuration diagrams, installation scripts and documentation
• Provides superior customer service to all employees at multiple locations
• Performs other duties as assigned

Skills

Windows Server

Exchange Server

Networking & Voice

Education

Two-year degree in Computer Science or equivalent preferred

At least four years of IT experience in a highly available environment

Tools

Five9

Freshservice

DocuSign

Meraki

Certero

Job description

Bankers Trust in Des Moines, IA is seeking a Systems Administrator I to maintain and support information technology systems and networks, including servers, networks, and voice systems. The role collaborates with end-users and the Technology team to resolve issues with a focus on superior customer service.

The position requires a two-year degree in computer science or equivalent and at least four years of IT experience in a highly available environment.