Digital Banking Analyst I

American Association for Public Opinion Research; Des Moines (IA); Hybrid; USD 53,000 - 62,000; Full time

Benefits offered by this job

Group Health, Dental, and Vision

Generous PTO

Volunteer Time Off

401(k) plan with match

Tuition assistance

Life Insurance

Parental Leave

Lifestyle Accounts

Job summary

Bankers Trust in Des Moines, IA seeks a Digital Banking Analyst I to provide timely technical and administrative support to the Digital Banking team and Electronic Banking management, including setup, training and support for commercial customers and Digital Banking products.

The role handles research, issue follow-up, vendor evaluation, and monitoring of new systems; includes basic IT support for computers, cell phones and browsers, with PMO project exposure and strong communication/analysis

Qualifications

• College degree preferred.
• At least four years of experience in bank operations or similar financial functions.
• Understanding of electronic payments and financial networks.

Responsibilities

• Coordinates the research, reporting, and resolution of issues identified for assigned Digital Banking functions during product/system outages.
• Sets up, trains, maintains and provides support for customers using Digital Banking services (mobile/Internet).
• Serves as Subject Matter expert on departmental and PMO for corporate projects.
• Assists customers with issues, research requests, vendor relations, ensuring timely processing and backup for the Digital Banking call center.
• Reviews and approves/declines mobile banking deposit exceptions during closing shift.
• Creates and maintains docs for procedures; updates disaster recovery scripts; proposes improvements.
• Monitors vendor communications for product enhancements and new functionality; escalates when needed.
• Performs other duties, such as preparing monthly Account Analysis file.

Skills

Prioritization

IT support

Bank operations

Regulatory knowledge

Communication

Vendor relations

Troubleshooting

Education

College degree preferred

Tools

Digital Banking platforms

Vendor management tools

Job description

There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a \"Best Place for Working Parents®,\" being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the \"Best Businesses Supporting Local Charity\" by readers of the Business Record.

Job Summary:

The Digital Banking Analyst I provides timely technical and administrative support to the Digital Banking team and Electronic Banking management, including the setup, training and support of commercial customers and Digital Banking products. This position supports and handles research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. This will include basic to intermediate IT customer support for computers, cell phones, and web browsers. The position will work on department, as well as corporate wide projects as a Subject Matter Expert. This position also requires strong communication and analytical skills.

Primary Functions and/or Responsibilities:

• Coordinates the research, reporting, and resolution of issues identified for assigned Digital Banking functions during product/system outages. Works closely with other business units and vendors to resolve issues in a timely manner.
• Sets up, trains, maintains and provides support for customers using Digital Banking services such as mobile banking, Business Internet Banking, Consumer Internet Banking, People Pay, Positive Pay, ACH, Remote Deposit, Fed EDI reporting and Wire Transfers. Updates bill pay temporary and permanent limits (ensuring appropriate approvals are received), which includes file testing files and other IT support.
• Serves as Subject Matter expert on departmental as well as PMO for Corporate wide projects.
• Assists internal/external customers with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing. This includes technical support such as assisting with troubleshooting websites, scanners, web browsers, cell phones, computer settings, as well as bank applications. Also included is providing backup for the Digital Banking call center.
• Reviews and approves/declines mobile banking deposit exceptions during closing shift.
• Creates and maintains documentation for procedures for new and existing products and keep disaster recovery scripts up to date. Proposes system and procedure changes as needed to prevent future issues, improve function, or improve service.
• Monitors and reviews vendor communications for all products and services supported by the Digital Banking team for enhancements and new feature/functionality; escalating unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
• Performs other duties as assigned, such as preparing and sending monthly Account Analysis file.

Education and/or Experience:

• College degree preferred
• At least four years of experience in Bank operations, project coordination, or similar financial functions required
• Or equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

• Ability to prioritize and execute tasks in a time sensitive environment
• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing
• Understanding of general IT support/troubleshooting strategies
• Working knowledge of Banking/Financial Institution regulatory requirements
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions
• Ability to understand, use, monitor, and evaluate varying types of computer systems
• Must keep current and be highly knowledgeable of the rules and regulations regarding the processing of electronic payments

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $53,000 - $62,250

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility

Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

\"PROTECTED VETERANS\" AND \"INDIVIDUAL WITH DISABILITY\"

PI286700156