Hybrid DHA Front-Office Operations Manager

ICF Olson; United States; Hybrid; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office operations of a DHA client in Silver Spring, MD. The role requires strong organizational and interpersonal skills, expert-level MS Office use, and a deep understanding of DHA/DoW policies.

Hybrid work with 3–4 days on-site is expected in the DC metro area. The successful candidate will monitor end-to-end tasker workflows, track suspense dates, provide real-time updates to executive

Qualifications

• 7+ years of executing client business processes and DoW/DHA tasker management.
• 7+ years of demonstrative strong organizational and interpersonal skills with diverse executive teams.
• 7+ years of experience immediately responding to client support requests.
• 7+ years of precise, error-free written and verbal communications.
• 7+ years of hands-on experience with MS Office applications (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).
• At least 3 continuous years using MS SharePoint to collaborate on work products and workflow.
• 6+ years of experience working independently while maintaining close communication with others.
• US Citizenship required by federal contract.
• Ability to pass a Public Trust agency check.

Responsibilities

• Provide business operations support to the director and executive leadership team.
• Support the day-to-day execution of the client’s tasker system and track status, suspense dates, and completion.
• Provide real-time updates for taskers to the Director and Deputy Director.
• Coordinate with other federal staff and project teams.
• Coordinate with stakeholders outside the client’s section to collect data for tasks.
• Manage end-to-end process for approving mental health research products for external dissemination.
• Apply DoW/DHA Administration Instructions to ensure compliance.
• Monitor operational metrics and provide regular status reporting.
• Assist with development, coordination, and submission of required reports.
• Monitor DoW and DHA regulations and policies.
• Develop and maintain standard operating procedures and processes.

Skills

Organizational skills

Interpersonal skills

Communication

Attention to detail

Process thinking

Education

Bachelor’s degree in related field

Tools

MS Office Suite (Outlook, Teams, SharePoint, PowerPoint, Excel, Word)

SharePoint

Job description

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office operations of a DHA client in Silver Spring, MD. The role requires strong organizational and interpersonal skills, expert-level MS Office use, and a deep understanding of DHA/DoW policies.

Hybrid work with 3–4 days on-site is expected in the DC metro area. The successful candidate will monitor end-to-end tasker workflows, track suspense dates, provide real-time updates to executive