Business Manager & Operations Specialist (Future Opportunity)

ICF; Reston (VA); Hybrid; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office operations for a DHA client in the DC metro area. The role focuses on overseeing end-to-end task flow, ensuring tasks align with leadership direction and deadlines, and coordinating with federal teams to deliver outputs on time.

The position is hybrid, requiring 3–4 days on-site in Silver Spring, MD with a potential move to Falls Church, VA.

Qualifications

• 7+ years of directly relevant work experience in front-office operations and event/task management.
• Strong organizational and interpersonal skills with professionalism in a diverse leadership team.
• At least 7 years of experience responding to client support requests.
• Attention to detail in both written and verbal communications.
• Proficient with the MS Office suite (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).
• At least 3 years of experience using SharePoint to collaborate on work products.

Responsibilities

• Provide business operations and process execution support to executive leadership.
• Track tasker system status, suspense dates, and actions to completion.
• Coordinate data collection from stakeholders to complete tasks and assignments.
• Manage end-to-end processes for approving research-related products for external dissemination.
• Monitor compliance with DoW and DHA regulations, policies, and guidance.
• Develop and maintain standard operating procedures and organizational processes.

Skills

MS Office proficiency

Executive support

Coordination & tracking

Communication

Attention to detail

Education

Bachelor’s degree in Management or related field

Tools

SharePoint

PowerPoint

Job description

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist with exemplary organization skills and attention to detail to support the front‑office business operations of a DHA client in Silver Spring, MD. This position serves as a key member of the client’s “front office team” supporting executive leadership by monitoring the end‑to‑end flow of mental health‑related research tasks coming into and out of the client organization. This position also requires managing the execution of the client’s business processes in accordance with DHA and Department of War (DoW) policies and procedures; and ensuring client leadership understands the requirements of each incoming task assignment, and that all internal processes needed to execute each task assignment execute in accordance with leadership direction so that tasks are delivered either on‑time or ahead of required due dates. This position might also be asked to oversee general overall front‑office operations to ensure the efficient execution of day‑to‑day business operations.

This is a hybrid position that requires 3 – 4 days/week on‑site at the client’s Silver Spring, MD (with the outside chance of a move to Falls Church, VA at some point over the next year or two). As such, all candidates must reside in the Washington, DC Metro Area.

Key Responsibilities

• Provide business operations and business process execution support to the client’s director and executive leadership team.
• Support the day‑to‑day execution and operations of the client’s tasker system; and track the status of assignments, suspense dates, and action item to completion.
• Provide real‑time updates for taskers and other work products to the client’s Director and Deputy Director. This will require communications and coordination with other federal staff and project teams.
  • Coordinate with stakeholders outside of the client’s section to collect information or data needed to complete tasks and assignments.
• Manage the end‑to‑end process the client uses to approve mental health research‑related products such as journal manuscripts, conference presentations, research abstracts, and research posters (to name only a few) for external dissemination.
• Apply an expert‑level understanding of DoW/DHA Administration Instructions to ensure the client complies with the instructions’ requirements.
• Monitor operational metrics (i.e., number of taskers the client has responded to, number of information requests supported, etc.) and provide regular status reporting.
• Assist with the development, coordination, and submission of required reports.
• Monitor compliance with DoW and DHA regulations, policies, and guidance.
• Assist with the development and maintenance of standard operating procedures and organization processes.

Mandatory Qualifications

• 7 years of directly relevant / similar work experience (execution of client business processes and operations, DoW/DHA tasker management).
• 7 years of demonstrative strong organizational and interpersonal skills with the upmost of professionalism in working as part of a diverse team of executive leaders, operations staff, administrative professionals, and mental health experts.
• At least 7 years of experience immediately responding to client support requests.
• At least 7 years of experience applying a very strong eye and attention to detail to ensure communications are direct, succinct, unambiguous, complete, and free of grammatical errors (written and verbal).
• At least 7 years of hands‑on experience with the MS Office suite of applications (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).
• At least 3 continuous years of experience using MS SharePoint to collaborate on work products and to facilitate the workflow of product completion to approval.
• At least 6 years of experience working independently while maintaining close communication and collaboration with others.
• US Citizenship required by federal contract.
• Ability to pass a Public Trust agency check.

Beneficial Qualifications

• Bachelor’s degree in Management, Business Administration, Operations Research, or related field
• Working knowledge of cultures, people, and communication styles across the range of services in the DoW and hierarchical levels.
• Prior work experience as a federal contractor.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H‑1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range

The pay range for this position based on full‑time employment is:

$74,090.00 - $125,954.00

Nationwide Remote Office (US99)