Front-Office Operations Lead for DHA Programs

ICF; Reston (VA); Hybrid; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office operations for a DHA client in the DC metro area. The role focuses on overseeing end-to-end task flow, ensuring tasks align with leadership direction and deadlines, and coordinating with federal teams to deliver outputs on time.

The position is hybrid, requiring 3–4 days on-site in Silver Spring, MD with a potential move to Falls Church, VA.

Qualifications

• 7+ years of directly relevant work experience in front-office operations and event/task management.
• Strong organizational and interpersonal skills with professionalism in a diverse leadership team.
• At least 7 years of experience responding to client support requests.
• Attention to detail in both written and verbal communications.
• Proficient with the MS Office suite (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).
• At least 3 years of experience using SharePoint to collaborate on work products.

Responsibilities

• Provide business operations and process execution support to executive leadership.
• Track tasker system status, suspense dates, and actions to completion.
• Coordinate data collection from stakeholders to complete tasks and assignments.
• Manage end-to-end processes for approving research-related products for external dissemination.
• Monitor compliance with DoW and DHA regulations, policies, and guidance.
• Develop and maintain standard operating procedures and organizational processes.

Skills

MS Office proficiency

Executive support

Coordination & tracking

Communication

Attention to detail

Education

Bachelor’s degree in Management or related field

Tools

SharePoint

PowerPoint

Job description

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office operations for a DHA client in the DC metro area. The role focuses on overseeing end-to-end task flow, ensuring tasks align with leadership direction and deadlines, and coordinating with federal teams to deliver outputs on time.

The position is hybrid, requiring 3–4 days on-site in Silver Spring, MD with a potential move to Falls Church, VA.