Hybrid DevSecOps Support Engineer – CI/CD Debugging

JFrog Ltd; United States; Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

JFrog is seeking a Developer Support Engineer to be a technical focal point for customers. This hybrid role is based in our Netanya office, and you will troubleshoot CI/CD scenarios, develop scripts, and set up JFrog apps in various environments.

You will analyze logs, reproduce scenarios, improve the knowledge base, and collaborate with R&D, QA, Release and Sales. English communication must be excellent.

Qualifications

• B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
• 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
• Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
• Deep experience in Linux (Systems Administration, Bash scripting, file systems)
• Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
• Ability to read and debug code in Java or another compiled language
• Excellent spoken and written English
• Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
• Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
• Graduate of an advanced DevOps certification program

Responsabilités

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintain and improve a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
• Availability to work flexible hours and weekends when needed

Connaissances

Linux admin

Bash scripting

Java debugging

Root cause analysis

English communication

Multiplatform debugging

Formation

B.Sc. or equivalent in CS/CE or related field

Advanced DevOps certification program

Outils

Docker

Kubernetes

Jenkins

GitHub Actions

Terraform

AWS

Azure

NGINX

Apache Tomcat

SQL

LDAP

Description du poste

JFrog is seeking a Developer Support Engineer to be a technical focal point for customers. This hybrid role is based in our Netanya office, and you will troubleshoot CI/CD scenarios, develop scripts, and set up JFrog apps in various environments.

You will analyze logs, reproduce scenarios, improve the knowledge base, and collaborate with R&D, QA, Release and Sales. English communication must be excellent.