Developer Support Engineer (Atlanta)

JFrog Ltd; Atlanta (GA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Equity RSU

Employee Stock Purchase Plan

Comprehensive benefits

Job summary

JFrog Ltd. in Atlanta is seeking a Developer Support Engineer to be the technical focal point for customers. You will troubleshoot complex CI/CD scenarios, script automation, and set up JFrog apps across various dev environments.

The role requires Linux expertise, strong debugging skills, and experience with Java or other compiled languages. Hybrid work arrangement and equity options are included to boost career growth.

Qualifications

• BS or equivalent in Computer Science, Computer Engineering, MIS, or IT.
• 3–5+ years of customer-facing experience.
• Able to manage complex, escalated cases across architectures and platforms.
• Linux experience is mandatory.
• Strong debugging skills in software.
• Understanding of Java or other compiled language is mandatory.
• Knowledge of databases, LDAP, Apache HTTPS, Apache Tomcat is advantageous.
• Experience with networking and reverse proxy (Nginx/Httpd) is advantageous.
• DevOps industry experience is advantageous.
• Spanish speaking skills are preferred.

Responsibilities

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions.
• Develop scripts in Bash, Python and Groovy for debugging and automation.
• Set up JFrog applications and 3rd party products in development environments.
• Analyze logs, thread dumps, HTTP traffic, JVM and OS parameters.
• Reproduce customer scenarios and document bugs/features.
• Maintain and improve knowledge base of known issues and solutions.
• Collaborate with R&D, QA, Release and Sales teams.
• Ability to work flexible hours including weekends when needed.

Skills

Linux

Java

Debugging

Bash scripting

Python scripting

Groovy scripting

Education

Bachelor's degree in CS/CE/MIS/IT

Tools

LDAP

Apache HTTP

Apache Tomcat

Nginx/Httpd

Job description

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate – and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all‑around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software.” Wouldn’t it be amazing if you could join us in our journey?

We are looking for top‑notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

As a Developer Support Engineer in JFrog you will…

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and on weekends while needed

To be a Developer Support Engineer in JFrog you need…

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer‑facing experience, 3‑5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Experience in Linux - Mandatory
• Strong technical software‑related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
• Experience with networking and reverse proxy (nginx/httpd) - Advantage
• Experience in the DevOps industry - Advantage
• Spanish speaking skills - preferred

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.