Developer Support Engineer

JFrog Ltd; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

JFrog is seeking a Developer Support Engineer to be a technical focal point for customers. This hybrid role is based in our Netanya office, and you will troubleshoot CI/CD scenarios, develop scripts, and set up JFrog apps in various environments.

You will analyze logs, reproduce scenarios, improve the knowledge base, and collaborate with R&D, QA, Release and Sales. English communication must be excellent.

Qualifications

• B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
• 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
• Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
• Deep experience in Linux (Systems Administration, Bash scripting, file systems)
• Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
• Ability to read and debug code in Java or another compiled language
• Excellent spoken and written English
• Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
• Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
• Graduate of an advanced DevOps certification program

Responsibilities

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintain and improve a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
• Availability to work flexible hours and weekends when needed

Skills

Linux admin

Bash scripting

Java debugging

Root cause analysis

English communication

Multiplatform debugging

Education

B.Sc. or equivalent in CS/CE or related field

Advanced DevOps certification program

Tools

Docker

Kubernetes

Jenkins

GitHub Actions

Terraform

AWS

Azure

NGINX

Apache Tomcat

SQL

LDAP

Job description

At JFrog, we're reinventing DevSecOps to help the world's greatest companies innovate.Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation.JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people.Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software". Wouldn't it be amazing if you could join us on our journey?
We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Hybrid position based in our Netanya office.

As a Developer Support Engineer at JFrog you will...

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintain and improve a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
• Availability to work flexible hours and weekends when needed

To be a Developer Support Engineer at JFrog you need…

• B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
• 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
• Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
• Deep experience in Linux (Systems Administration, Bash scripting, file systems).
• Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
• Ability to read and debug code in Java or another compiled language
• Excellent spoken and written English
• Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
• Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
• Graduate of an advanced DevOps certification program