Developer Support Engineer - Hybrid/Remote

JFrog Ltd; Atlanta (GA); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Equity RSU

Employee Stock Purchase Plan

Comprehensive benefits

Job summary

JFrog Ltd. in Atlanta is seeking a Developer Support Engineer to be the technical focal point for customers. You will troubleshoot complex CI/CD scenarios, script automation, and set up JFrog apps across various dev environments.

The role requires Linux expertise, strong debugging skills, and experience with Java or other compiled languages. Hybrid work arrangement and equity options are included to boost career growth.

Qualifications

• BS or equivalent in Computer Science, Computer Engineering, MIS, or IT.
• 3–5+ years of customer-facing experience.
• Able to manage complex, escalated cases across architectures and platforms.
• Linux experience is mandatory.
• Strong debugging skills in software.
• Understanding of Java or other compiled language is mandatory.
• Knowledge of databases, LDAP, Apache HTTPS, Apache Tomcat is advantageous.
• Experience with networking and reverse proxy (Nginx/Httpd) is advantageous.
• DevOps industry experience is advantageous.
• Spanish speaking skills are preferred.

Responsibilities

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions.
• Develop scripts in Bash, Python and Groovy for debugging and automation.
• Set up JFrog applications and 3rd party products in development environments.
• Analyze logs, thread dumps, HTTP traffic, JVM and OS parameters.
• Reproduce customer scenarios and document bugs/features.
• Maintain and improve knowledge base of known issues and solutions.
• Collaborate with R&D, QA, Release and Sales teams.
• Ability to work flexible hours including weekends when needed.

Skills

Linux

Java

Debugging

Bash scripting

Python scripting

Groovy scripting

Education

Bachelor's degree in CS/CE/MIS/IT

Tools

LDAP

Apache HTTP

Apache Tomcat

Nginx/Httpd

Job description

JFrog Ltd. in Atlanta is seeking a Developer Support Engineer to be the technical focal point for customers. You will troubleshoot complex CI/CD scenarios, script automation, and set up JFrog apps across various dev environments.

The role requires Linux expertise, strong debugging skills, and experience with Java or other compiled languages. Hybrid work arrangement and equity options are included to boost career growth.