Hybrid Desktop Systems Support Engineer

InterDigital Communications, Inc.; Conshohocken (Montgomery County); Hybrid; USD 52,000 - 62,000; Full time

Job summary

InterDigital Communications, Inc. in Conshohocken, PA seeks an IT Help Desk/IS Support specialist to provide end-user support for desktop, network, and business applications in a hybrid setting. The role includes installation, configuration, and troubleshooting of hardware, software, and collaboration tools to maintain service levels.

You will resolve incidents, document solutions, and assist in maintaining knowledge bases while collaborating with IS teams to improve customer service standards.

Qualifications

• Exceptional customer service skills.
• Excellent verbal and written communication.
• Self-motivated and able to multi-task.
• Ability to set priorities and meet deadlines.
• Follow SOP and assist in construction of Standard Operating Procedures.
• Efficiency in O365 applications.
• General knowledge of Active Directory and ticketing systems.
• PowerShell scripting a plus.
• SQL customizations a plus.

Responsibilities

• Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Responds to Help Desk issues and documents resolution and any pertinent information.
• Identify and escalates situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on-site as necessary to address day-to-day problems for resolution.
• Provides desktop hardware, software, phone system and conferencing support to all corporate users.
• Install, configure, and troubleshoot problems associated with systems including PC’s, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives.
• Install, configure, and troubleshoot standard software applications in support of corporate users including but not limited to Microsoft Office suites, browsers, remote access, readers, VPN clients, and viewers.
• Maintains video conferencing equipment or phone systems and supported cabling.
• Assists in the implementation of preventive maintenance plans for all equipment.
• Maintains user accounts.
• Maintains computer supplies for desktop support and updates inventory in coordination with IS Administrator or Coordinator.
• Assists with daily support and maintenance of backup operations as needed.
• Collaborates with other members and projects in different IS teams.
• Assists in the on-going development of customer service standards.
• Supports and responds to meet established service standards.
• Create and maintain knowledge base documentation for IS department.

Skills

Exceptional customer service skills

Excellent verbal/written communication

Self-motivated and able to multi-task

Ability to set priorities and meet due

Follow SOP

Efficiency in O365

Active Directory

Ticketing systems

PowerShell scripting

SQL customization

Tools

O365

Active Directory

Ticketing systems

PowerShell

SQL

Job description

InterDigital Communications, Inc. in Conshohocken, PA seeks an IT Help Desk/IS Support specialist to provide end-user support for desktop, network, and business applications in a hybrid setting. The role includes installation, configuration, and troubleshooting of hardware, software, and collaboration tools to maintain service levels.

You will resolve incidents, document solutions, and assist in maintaining knowledge bases while collaborating with IS teams to improve customer service standards.