Hybrid Desktop Support Engineer for Nonprofits

Tech Impact; Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Tech Impact in Philadelphia is seeking a Desktop Support Engineer to join our hybrid in-office team. You will support clients remotely and work from our Philadelphia office at least two days per week.

The role involves installing and troubleshooting Windows and Mac systems, coordinating warranty claims, and providing proactive end-user support across a nonprofit-focused tech environment. Local travel may be required.

Qualifications

• Windows and Mac OS installation and troubleshooting.
• End-user support via phone and email.
• Coordinate with vendors for warranty claims.
• Ability to travel locally when needed.
• Strong communication and customer service skills.

Responsibilities

• Desktop Support: Install/reinstall Windows and Mac OS.
• Service Desk: Provide end-user support via phone and email.
• Account administration: user creation and password resets.
• Escalate issues per Tech Impact SLAs.
• On-site client visits may be required.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Office 365

Job description

Tech Impact in Philadelphia is seeking a Desktop Support Engineer to join our hybrid in-office team. You will support clients remotely and work from our Philadelphia office at least two days per week.

The role involves installing and troubleshooting Windows and Mac systems, coordinating warranty claims, and providing proactive end-user support across a nonprofit-focused tech environment. Local travel may be required.