Intern, Desktop Systems Specialist

InterDigital, Inc.; Conshohocken (Montgomery County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

InterDigital, Inc. invites applications for a hybrid IT Help Desk role in Conshohocken, PA. The position focuses on end-user support for network infrastructure, desktop, productivity tools, and business applications.

You will install, configure, and troubleshoot diverse systems in a mixed environment and participate in IS projects and training programs. The role begins around September/October 2026 with a requirement to work four days per week from the Conshohocken office, with potential to

Qualifications

• Demonstrates excellent customer service and communication skills.
• Ability to multi-task and manage multiple tickets and priorities.
• Follows SOPs and helps develop new procedures.
• Proficient with Office 365 applications and collaboration tools.
• Familiarity with ticketing systems and IT support processes.
• Teamwork and effective handoffs across IS groups.
• Ability to document issues and resolutions clearly.
• Basic scripting (PowerShell) and SQL knowledge are a plus.

Responsibilities

• Serve as first-level support for end users, resolving data processing problems.
• Respond to Help Desk incidents and document resolutions and context.
• Escalate urgent issues to IS staff with recommended actions.
• Provide hardware, software, phone, and conferencing support.
• Assist in preventive maintenance and inventory tracking.
• Manage user accounts and access rights.
• Support backup operations and routine maintenance tasks.
• Collaborate with IS teams on projects and service standards.
• Help create and maintain knowledge base for the IS department.

Skills

Customer service

Communication

Multi-tasking

Prioritization

Problem solving

SOP adherence

O365

Ticketing systems

Team collaboration

Documentation

Tools

PowerShell

SQL

Active Directory

Job description

About InterDigital

InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence ("AI"), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and network, from the earliest digital cellular systems to 5G and today's most advanced Wi-Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects with both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq. InterDigital is a registered trademark of InterDigital, Inc.

For more information, visit: https://www.interdigital.com/

Summary

Provides end-to-end technical support and service to end users related to network infrastructure, internal desktop, productivity and collaboration tools, and business applications. Installs, configures, repairs and/or troubleshoots desktop systems and network issues in a heterogeneous environment. Participates in the development of Information Services and infrastructure projects. Assists with the conduct of training programs to end users on basic or specialized applications or systems.

This role will begin September / October 2026.

This is a hybrid position requiring 4 days in the Conshohocken, PA office.

Potential to be extended into 2027.

Job Responsibilities

• Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Responds to Help Desk issues and documents resolution and any pertinent information.
• Identify and escalation situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on-site as necessary to address day-to-day problems for resolution.
• Provides desktop hardware, software, phone system and conferencing support to all corporate users.
• Assists in the implementation of preventive maintenance plans for all equipment.
• Maintains user accounts.
• Maintains computer supplies for desktop support and updates inventory in coordination with IS Administrator or Coordinator.
• Assists with daily support and maintenance of backup operations as needed.
• Collaborates with other members and projects in different IS teams.
• Assists in the on-going development of customer service standards. Supports and responds to meet established service standards.
• Create and maintain knowledge base documentation for IS department.

Qualifications

• Exceptional customer service skills.
• Good verbal/written communication skills and be capable of relating technical information to different types of individuals.
• Self-motivated and ability to multi-task.
• Able to set priorities, resolve customer issues and meet individual deadlines while accomplishing team objectives in a timely manner.
• Solve difficult and complex problems independently and as a team.
• Follow SOP and assist in construction of Standard Operating Procedures.
• Efficiency in O365 applications.
• General knowledge of Active Directory and ticketing systems.
• Create PowerShell scripts a plus.
• Create customizations via SQL a plus.

Working conditions

• Travel: 0-10% (possible travel to Wilmington, Delaware or other local offices)
• Lifting: 0-50lbs
• Other: Computer work for long periods of time

Location

Conshohocken, PA (On-Site)

InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person’s sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff.