Hybrid Desktop Support Technician End-User Pro

Alfatech; Monrovia (CA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

AlfaTech is seeking a Desktop Support Technician to provide day-to-day on-premise end-user support in a hybrid role based in Monrovia, CA. You will respond to inquiries from users, manage tickets, and deliver hardware and software support across Office 365, Teams, Zoom, and related tools.

The ideal candidate has strong customer service and troubleshooting skills, plus experience with Active Directory, Azure AD, MFA platforms, and Revit. Some on-site work in the Monrovia office is required.

Qualifications

• Experience administering Active Directory, Azure AD, Office 365, and group policies.
• Strong troubleshooting experience with Windows 11 OS.
• Experience administering MFA platforms.
• Autodesk Revit experience is a plus.
• Mac OS X experience is a plus.

Responsibilities

• Provide day-to-day on-premise end-user support.
• Respond to questions from callers, walk-ins, and remote users needing assistance.
• Track and document helpdesk issues through the ticketing system.
• Provide hardware and software support for users and applications (Office 365, Teams, Zoom, etc.).
• Assist with 2FA (Duo Mobile) and Cisco AnyConnect.
• Test and deploy hardware and software solutions.
• Maintain O365 Teams phone system accounts.
• Collaborate with the desktop support team and adapt to changing needs.

Skills

Customer service

Interpersonal skills

Problem-solving

Strong troubleshooting

Education

BSc/BA in IT or CS

CompTIA A+

Microsoft Modern Desktop Administrator Associate

Tools

Active Directory

Azure AD

Office 365

Group Policies

Autodesk Revit

Mac OS X

Job description

AlfaTech is seeking a Desktop Support Technician to provide day-to-day on-premise end-user support in a hybrid role based in Monrovia, CA. You will respond to inquiries from users, manage tickets, and deliver hardware and software support across Office 365, Teams, Zoom, and related tools.

The ideal candidate has strong customer service and troubleshooting skills, plus experience with Active Directory, Azure AD, MFA platforms, and Revit. Some on-site work in the Monrovia office is required.