Hybrid Desktop Support Technician: End-User IT Expert

Alfa Tech Cambridge Group; Monrovia (CA); Hybrid; USD 50,000 - 59,000; Full time

Job summary

AlfaTech in Monrovia, CA is seeking a Desktop Support Technician to deliver day-to-day on-premise end-user support. This hybrid role requires 3 days in the Monrovia office and involves supporting Office 365, MFA, and end-user devices.

The ideal candidate has strong customer service skills, Windows 11 expertise, and familiarity with AD/Azure AD, Teams, Zoom, and Revit. IT certifications are a plus, with a focus on security and reliability.

Qualifications

• Proven excellence in customer service, interpersonal, customer-facing communication skills, and best-in-class customer support.
• Experience administering Active Directory, Azure AD, Office 365, and group policies.
• Strong experience troubleshooting complex Windows 11 operating systems issues.
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.
• Experience administering MFA platforms.
• Autodesk Revit experience is a plus.
• Mac OS X experience is a plus.
• BSc/ BA in IT, Computer Science, or relevant field. Additional minimum required certificates include CompTIA A+ and Microsoft Modern Desktop Administrator Associate.

Responsibilities

• Provide end-user support and customer service.
• Be present and visible to respond to questions from callers and walk-ins and remote users requiring technical assistance as needed.
• Track and thoroughly detail helpdesk request issues through ticketing system.
• Follow-up with customers to ensure their technology needs are being met and issues are resolved.
• Provide users with hardware support and troubleshooting needs.
• Provide users with software support for applications including Office 365, Teams, Zoom, Bluebeam, PlanGrid, TeamViewer, Dropbox, Kaspersky AV, Google Apps, AutoCAD & Revit.
• Assist with documenting workstations and/or laptop computer standards.
• Provide support for 2FA, including Duo Mobile and Cisco AnyConnect.
• Test and deploy hardware and software solutions.
• Assist with the creation and provisioning of on-prem AD and O365 accounts.
• Assist with the install, configure, and maintain of security software for all endpoints.
• Assist with maintaining O365 Teams phone system accounts.
• Keep aligned with industry, hardware, and software trends.
• Assist with the inventory management of software licenses, software, hardware and other IT supplies.
• Attend all IT related training sessions.
• Collaborate and assist other members of the desktop support team.
• Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure.
• Due to the Covid-19 pandemic, working remotely is acceptable. Use of a webcam is strongly encouraged in conjunction with Zoom and/ or Microsoft Teams for collaboration and support.
• You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.
• Other duties as assigned by the Director of Corporate IT

Skills

Active Directory

Azure AD

Office 365

Group policies

Windows 11

MFA platforms

Customer service

Problem solving

Autodesk Revit

Mac OS X

Education

BSc/ BA in IT or CS

CompTIA A+

Microsoft Modern Desktop Administrator Associate

Tools

Office 365

Teams

Zoom

Bluebeam

PlanGrid

TeamViewer

Dropbox

Kaspersky AV

Google Apps

AutoCAD

Revit

Job description

AlfaTech in Monrovia, CA is seeking a Desktop Support Technician to deliver day-to-day on-premise end-user support. This hybrid role requires 3 days in the Monrovia office and involves supporting Office 365, MFA, and end-user devices.

The ideal candidate has strong customer service skills, Windows 11 expertise, and familiarity with AD/Azure AD, Teams, Zoom, and Revit. IT certifications are a plus, with a focus on security and reliability.